Apart from trying to visit your web site yourself, how do you know that it’s up and available?
All web site hosting companies, no matter how good they are, suffer some ‘down time’ at some time or other. Their link to the Internet might be broken or one or more of their web servers (holding your web site) might have a technical issue.
If your web site is simply an on-line brochure and you know you don’t get many visitors, it probably isn’t a problem.
If your web site is a shop, and the main source of your business income, it’s a big problem!
So how can you be told when your web site is ‘down’ or otherwise unavailable to the outside world?
Fortunately there are many companies offering free or cheap ways to do this.
Essentially they will set up tracking and monitoring tools that check certain aspects of your web site. At it’s most basic this might be a simple attempt to do what you do with your browser when you try to load your web site’s Home page. It could be much more complex and test the working of your e-mail system or a number of other aspects of your web site.
When there’s a problem, you’ll get sent and e-mail and/or an SMS alert to your phone telling you of the problem. You can then check with your web site people or the hosting company to check that they are aware of the problem, what’s causing it and the likely resolution time.
The basic service is usually free and enhanced services are available from as little as a couple of pounds per month.
A sample of companies offering web site monitoring is below:
http://alertra.com/
http://www.ippatrol.co.uk/
http://www.montastic.com/
http://www.siteuptime.com/
http://www.serviceuptime.com/
http://www.watchmouse.co.uk/en/
So if the availability of your web site is important to your business, you can now be alerted to any problems and take the necessary action.